Starbucks Cafe Manager

1w1 week ago

Gopuff

Philadelphia, US · Full-time · $55,000 – $75,000

About this role

Gopuff is seeking a self-starting and entrepreneurial leader for the Starbucks Cafe Manager role on the Starbucks Operations team. This fast-paced position requires drive, grit, positivity, and enthusiasm. You will lead a team of Lead Baristas and Baristas overseeing Starbucks licensed store operations.

Lead all Starbucks operations including deliveries, inventory management, and equipment maintenance for smooth functioning. Drive improvements in key performance indicators like Production Time, Order Defect Rate, and Cost Per Order. Train and coach baristas to prioritize safety, standard work procedures, and productivity.

Ensure financial success by meeting budget targets for productivity, labor, and expenses. Maintain compliance with Gopuff and legal regulations while analyzing reports. Oversee store operations ensuring coverage during shifts, peak times, and weekends for a seamless customer experience.

We put our customers first with hyper-focus on delivering a perfect experience. Utilize data analysis and observations to enhance customer satisfaction and store performance. Drive operational excellence by implementing new initiatives and coaching team growth.

Requirements

2 years of manager/supervisor experience - 1 year in QSR and/or cafe is preferred
Strong organizational, interpersonal, and problem-solving skills
Strong skills with conflict resolution
Entrepreneurial mentality with experience in a sales-focused environment
Strong leadership skills and the ability to coach and mentor team partners
Proficiency in computer usage, email, and Google Suite
Ability to lead in an ever-changing environment
Proven track record of being a change agent with improving processes and efficiencies

Responsibilities

Lead all Starbucks operations, including deliveries, inventory management, and equipment maintenance
Drive improvements in key performance indicators such as Production Time, Order Defect Rate, and Cost Per Order
Train and coach baristas to prioritize safety, adhere to standard work procedures, and maintain productivity
Ensure financial success by meeting budget targets for productivity, labor, and other expenses
Maintain compliance with Gopuff and legal regulations, analyzing reports to enforce policies
Implement and monitor Safety and Human Resource compliance measures and conduct quality assurance reviews
Oversee store operations, ensuring coverage during scheduled shifts, peak times, and weekends
Utilize data analysis and observations to make informed decisions enhancing customer satisfaction