Shop Manager

1w1 week ago

Dutch Bros Coffee

Shreveport, US · Full-time · $45,000 – $65,000

About this role

It's fun to work at Dutch Bros Coffee, a fun-loving, mind-blowing company that makes a difference one cup at a time. As Shop Manager, drive your shop’s success by hitting labor and sales targets set by the Regional Shop Manager and Regional Operator. Provide leadership for the crew through example and training needed.

Oversee all employees including onboarding, hiring, training, coaching, corrective action, and terminations. Ensure the shop is prepared to serve customers daily and meets all QA standards. Maintain business practices like labor targets, cost of goods, and customer experience scores.

Lead, inspire, and develop each crew member to achieve the company mission. Model and meet expectations of all positions under supervision. Attend or host shop leadership meetings and monthly shop meetings as determined by leadership.

Communicate upcoming specials, promotions, and standard changes to prepare the crew. Identify and remedy issues like maintenance needs with Regional Shop Manager or Operator. Create a platform for finding, defining, and attaining individual future goals including desire to become an Operator.

Requirements

Must be at least 18 years old
Must have Dutch Bros Shop Lead experience
No disciplinary action for the past 90 days, defined as a coaching conversation resulting in formal documentation with signatures
Must have the desire to become an Operator
Obtain and maintain a Food Handler Permit/Certification as required by state/local regulations
Ability to complete, pass, and maintain mandatory certificates, training, and knowledge tests under Dutch Bros standards
Completion and passing of standard background check and MVR required, if applicable
Valid driver’s license required; position involves driving when necessary

Responsibilities

Oversee all employees at the shop including onboarding, hiring, training, coaching, corrective action, and terminations
Ensure the shop is prepared to serve customers each day and meets all QA standards
Maintain good business practices such as labor targets, cost of goods, and customer experience scores
Ensure appropriate staffing levels and create and post shop schedules
Model and meet all expectations of positions under supervision
Attend or host shop leadership meetings and monthly shop meetings
Communicate and prepare crew for specials, promotions, standard changes
Communicate with Regional Shop Manager or Operator to identify and remedy problems like maintenance needs