Spyhouse Coffee Shop Manager

3w3 weeks ago

Davidson Hospitality Group

Minneapolis, US · Full-time · $60,000 – $70,000

About this role

The Coffee Shop Manager at Spyhouse oversees daily operations, manages staff, ensures excellent customer service, and maintains inventory and financial records. Ensures compliance with health, safety, sanitation and alcohol awareness standards. Safeguards high standards of food and beverage quality, service and marketing to maximize profits.

Oversee the daily functioning of the coffee shop, coffee cart and coffee operations ensuring a smooth and efficient operation. Hire, train, and schedule staff including baristas and support personnel. Monitor inventory levels, order supplies, and manage vendor relationships.

Join the team at Emery Hotel, Autograph Collection, a luxury boutique hotel with stylish and contemporary design and upscale facilities. Work in a vibrant atmosphere providing personalized service to guests. Be part of a creative and innovative team within the prestigious Autograph Collection by Marriott brand.

Maintain strong relationships as Emery’s point person with FairWave Specialty Coffee Collective and other coffee shop partners. Foster a welcoming environment and address customer complaints. Drive profitability through financial oversight and marketing initiatives.

Requirements

Strong ability to lead and motivate a team, ensuring efficient operations and a positive work environment
Excellent communication skills to interact effectively with customers and resolve issues promptly
Experience in managing budgets, tracking expenses, and analyzing sales data
Understanding of coffee preparation techniques and beverage offerings to educate staff and customers
Previous experience in the food and beverage industry, preferably in a managerial role
A minimum of 1-2 years of restaurant, retail, or guest service management experience and or combined experience and education
Must be 18 years of age or older
Have reliable transportation

Responsibilities

Oversee the daily functioning of the coffee shop, coffee cart and coffee operations ensuring a smooth and efficient operation
Hire, train, and schedule staff, including baristas and support personnel, to maintain optimal service levels
Foster a welcoming environment, address customer complaints, and ensure high-quality service
Monitor inventory levels, order supplies, and manage vendor relationships to ensure product availability
Track daily sales, manage budgets, review labor costs, manage payroll and analyze financial performance
Ensure that all health and safety regulations are met, maintaining cleanliness and sanitation standards
Work with culinary team to update and develop menus based on customer feedback and seasonal availability
Implement local marketing strategies to attract new customers and retain existing ones
Maintain strong relationships and serve as Emery’s point person with FairWave Specialty Coffee Collective and other relevant coffee shop partners