Assistant Coffee Shop Manager

Responsible for assisting the Department Manager with presenting the freshest, most innovative, and best quality products at a competitive retail price to customers. Always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. At Hy-Vee, our people are our strength with a helpful smile in every aisle.

Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all interactions. Smiles and greets customers in a friendly manner, learns their names, and assists by escorting to products, securing out-of-reach items, or loading heavy items. Takes orders at the counter, answers the telephone promptly, and passes along customer suggestions.

Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. Handles food safely, keeps the work area clean and neat, reviews product freshness, and anticipates daily needs. Reports to District Store Director, Store Manager, and Coffee Shop Department Manager while supervising Coffee Shop Baristas.

Core competencies include partnerships, growth mindset, results oriented, customer focused, and professionalism. Develops or follows production lists, checks in product, runs department registers, and maintains strict adherence to hygiene and company guidelines. Performs arithmetic calculations involving fractions, decimals, and percentages.