Cafe Manager

19h19 hours ago

The Whistling Kettle

Troy, US · Full-time · $54,000 – $58,000

About this role

The Whistling Kettle, a premier tea-forward restaurant destination since 2004, is seeking a motivated, detail-oriented Manager to join our team. This position includes travel to our Troy, Ballston Spa, and Schenectady locations, with regular contact with founders for support.

As Manager, you will assist owners and the kitchen manager in day-to-day operations, directly supervising front-of-house staff including tea tenders, greeters, bussers, and cashiers. You will maintain the highest quality Guest Experience through dedication to excellence in food, beverage, service standards, cleanliness, and safety.

Success is earning the loyalty of Our People and is measured in real growth in sales, profit, and market share by implementing the WOW factor of service. You will provide ongoing coaching, progressive discipline, and ensure each team member has clarity around their performance.

This role offers the opportunity to work closely with founders who actively support your growth, with perks like health insurance, 401(k) matching, free food, and paid time off. Join a team that sets the standard in tea-forward hospitality.

Requirements

Minimum one (1) year of restaurant/hospitality experience managing or co-managing a restaurant/kitchen, including hiring, firing, scheduling, and paperwork
Must be available weekends (both Saturday and Sunday)
Organization, planning, and time management skills with the ability and initiative to react effectively and quickly to unexpected circumstances
Ability to read and understand POS screens, e-mail, spreadsheets, and basic office functions
Ability to build positive working relationships and provide clear direction and feedback
Ability to diplomatically deal with difficult situations and people while exhibiting a consistent level of professionalism
Handle stress associated with responding to and solving problems
Exercise discretion and independent judgment, as well as a creative approach to formulating responses

Responsibilities

Provide on-going coaching and appropriate progressive discipline to all Team Members
Manage appropriate documentation and ensure each Team Member has clarity around their current level of performance
Supervise day-to-day operations to ensure all standards of Whistling Kettle quality and service are achieved during each shift
Provide orientation and training according to all Whistling Kettle training systems, standards, and manuals for new hires
Construct the weekly work schedule to meet the demands of the business
Supervise Team Members to ensure all cleaning, maintenance, housekeeping, and side work duties are accomplished in line with operations standards
Proactively communicate to owners and other management team members to share and convey information regarding the restaurant, ensuring no surprises
Maintain familiarity with all national, state, and local safety, health, and sanitation standards and ensure all Team Members follow guidelines appropriately