About this role
As a Shop Manager at Dutch Bros Coffee, you drive your shop's success by hitting labor and sales targets set by regional leadership. You provide leadership to the crew through example and training, ensuring compliance with building, health, and Dutch culture standards.
You oversee all employees from onboarding to termination, prepare the shop daily for customers, and maintain good business practices. You also create and post shop schedules, ensuring appropriate staffing to deliver a fun-loving, mind-blowing experience.
You lead, inspire, and develop each crew member to achieve the company's mission. You model expectations for all positions and attend or host shop leadership and monthly meetings to foster a cohesive team.
This role serves as a platform for finding and attaining each individual's compelling future goals. You are expected to have the desire to become an Operator, with a clear path for advancement within Dutch Bros Coffee.
Requirements
- Must be at least 18 years old.
- Must have Dutch Bros Shop Lead experience.
- No disciplinary action for the past 90 days.
- Must have the desire to become an Operator.
- Obtain and maintain a Food Handler Permit/Certification as required.
- Complete, pass, and maintain mandatory certificates, training, and knowledge tests under Dutch Bros standards.
- Must have a valid driver’s license and pass a background check and MVR.
Responsibilities
- Drive shop success by hitting labor and sales targets set by regional leadership.
- Provide leadership to the crew through being the example and providing training.
- Oversee all employees: onboarding, hiring, training, coaching, corrective action, and terminations.
- Ensure the shop is prepared to serve customers each day and meets all QA standards.
- Create and post shop schedules to ensure appropriate staffing.
- Model and meet expectations of all positions under your supervision.
- Communicate with Regional Shop Manager and Regional Operator to identify and remedy problems.
Benefits
- Fun-loving work environment where people truly believe in what they are doing.
- Opportunity to make a difference one cup at a time.
- Clear path to become an Operator within the company.
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