Assistant Coffee Shop Manager

At Hy-Vee, our people are our strength, promising a helpful smile in every aisle from a fully engaged workforce. The Assistant Coffee Shop Manager assists the Department Manager with presenting the freshest, most innovative, and best quality products at competitive retail prices. Always maintain a positive company image through courteous, friendly, and efficient customer service to customers and team members.

Provide prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all interactions. Smile and greet customers in a friendly manner, learning their names when possible. Assist by escorting to products, securing out-of-reach items, loading heavy items, and noting suggestions.

Take customer orders at the counter and answer the telephone promptly for helpful service including product orders. Work with co-workers as a team to ensure customer satisfaction and a pleasant work environment. Handles food safely, keeps work area clean, reviews freshness, and ensures adequate supply.

Anticipate daily product needs, prepare and replenish as necessary, check in product, and run department registers. Reports to District Store Director, Store Manager, and Coffee Shop Department Manager while supervising Coffee Shop Baristas. Core competencies include partnerships, growth mindset, results oriented, customer focused, and professionalism.