Shop Manager

15h15 hours ago

Dutch Bros Coffee

US · Full-time · $50,000 – $50,000

About this role

At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. As a Shop Manager, you will drive your shop's success by hitting labor and sales targets set by the Regional Shop Manager and Regional Operator.

Your day-to-day involves providing leadership for the crew through being the example and providing training as needed. You will oversee all employees at your shop, from onboarding and hiring to coaching, corrective action, and terminations, while ensuring the shop meets all QA standards each day.

You will lead, inspire, and develop each member of the crew to achieve our mission, modeling and meeting all expectations of the positions under your supervision. You will also attend and host shop leadership meetings and monthly shop meetings as determined by your leadership.

This role is a platform for finding, defining, and attaining each individual's compelling future goals. A prerequisite to employment is obtaining and maintaining a Food Handler Permit/Certification, and you must have the desire to become an Operator.

Requirements

Must be at least 18 years old to hold this position.
Must have Dutch Bros Shop Lead experience.
No disciplinary action for the past 90 days (defined as a coaching conversation resulting in the completion of formal documentation with signatures).
Must have the desire to become an Operator.
A prerequisite to employment is to obtain and maintain a Food Handler Permit/Certification as required based on state/local regulations.
Ability to complete, pass, and maintain mandatory certificates, training, and knowledge tests under Dutch Bros required standards.
Completion and passing of standard background check and MVR required, if applicable.
This position requires driving when necessary and must have a valid driver's license.

Responsibilities

Drive your shop's success by hitting labor and sales targets as set by the Regional Shop Manager and Regional Operator.
Provide leadership for the crew through being the example and providing training as needed.
Oversee and be responsible for all employees at your shop: onboarding, hiring, training, coaching, corrective action, and terminations.
Ensure the shop is prepared to serve customers each day and that it meets all QA standards.
Maintain good business practices as outlined by management, including labor targets, cost of goods, and customer experience scores.
Ensure appropriate staffing and create and post the shop schedules.
Communicate and prepare the crew for all upcoming specials, promotions, and standard changes.
Communicate with your Regional Shop Manager and/or Regional Operator to identify and remedy problems deserving attention, such as maintenance needs.

Benefits

Work in a fun-loving, mind-blowing company that makes a difference one cup at a time.
Platform for finding, defining, and attaining each individual's compelling future goals.
Opportunity to become an Operator.
Flexible schedule with availability to work a minimum of 37 hours per week.