About this role
MINCKA was born from a trip to Australia and Colombia, where the vibrancy of coffee culture inspired bringing something meaningful back to the UK. At its core, MINCKA is about community, serving world-class coffee, toasties, smoothies, and pastries. It feels like home, part of guests’ daily routines from morning flat whites to quick chats.
As General Manager, you’re building a culture, developing people, and setting operational excellence. This hands-on role owns site performance, inspires the team, and ensures exceptional guest experiences. Balance commercial thinking with great hospitality every day.
Build, lead, and inspire a high-performing team with energy and empathy. Create a warm, motivated, people-first workplace culture. Coach and develop future leaders while fostering internal growth.
Oversee daily operations from shift planning to cleanliness and compliance. Own KPIs like sales, labour %, and waste to drive results. Enjoy hands-on barista training, ongoing development, and a path to multi-site leadership.
We’re building something special—a place where people connect and recharge. As a leader, shape spaces that feel like home and build a team that loves coming to work.
Requirements
- 3+ years of leadership experience in hospitality, F&B, or retail
- Strong commercial awareness and a track record of hitting KPIs
- Confident leading from the front with a calm, motivating presence
- Detail-driven operator who thrives in a fast-paced environment
- Genuine love of coffee, food, and delivering a premium guest experience
Responsibilities
- Build, lead, and inspire a high-performing team with energy and empathy
- Create a workplace culture that’s warm, motivated, and people-first
- Coach and develop future leaders, fostering internal growth
- Ensure world-class service standards, from the first welcome to the last sip
- Be present on the floor, resolving issues, leading by example, and shaping the vibe
- Oversee daily operations from shift planning and prep to cleanliness and compliance
- Own and improve shop KPIs: sales, labour %, average transaction value, and waste
- Be accountable for site’s P&L, balancing growth with cost control
Benefits
- Competitive salary + performance-based bonus
- Free coffee and smoothies on shift and on days off
- Free lunch every day + 35% off food and drink when not working
- 35% off retail coffee and branded merch
- Hands-on barista training with Head of Coffee
- Ongoing development and clear path to multi-site or senior leadership
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