Shop Manager

About this role

Requirements

• Must be at least 18 years old.
• Must have Dutch Bros Shop Lead experience.
• No disciplinary action for the past 90 days (defined as a coaching conversation resulting in formal documentation with signatures).
• Must have the desire to become an Operator.
• Obtain and maintain a Food Handler Permit/Certification as required by state/local regulations.
• Complete, pass, and maintain mandatory certificates, training, and knowledge tests under Dutch Bros standards.
• Pass standard background check and MVR.
• Possess a valid driver’s license and have availability to work a minimum of 37 hours per week, including early mornings, evenings, and weekends.

Responsibilities

• Drive your shop’s success by hitting labor and sales targets as set by the Regional Shop Manager and Regional Operator.
• Provide leadership for the crew through being the example and providing training as needed.
• Oversee and be responsible for all employees: onboarding, hiring, training, coaching, corrective action, and terminations.
• Ensure the shop is prepared to serve customers each day and meets all QA standards.
• Maintain good business practices as outlined by management (labor targets, cost of goods, customer experience scores, etc.).
• Create and post shop schedules, ensuring appropriate staffing.
• Lead, inspire, and develop each member of the crew to achieve our mission.
• Communicate with the Regional Shop Manager and Regional Operator to identify and remedy problems.

Benefits

• Fun, supportive work culture where people truly believe in what they are doing.
• Opportunity to make a difference one cup at a time.
• Platform for personal and professional goal attainment.
• Career advancement pathway with the opportunity to become an Operator.