Coffee Shop Manager

6d6 days ago

Spectrum Resorts

Gulf Shores, US · Full-time · $45,000 – $55,000

About this role

The Coffee Shop Manager plans, organizes, directs and coordinates resources of the coffee shop for efficient, well-prepared, and profitable service of food and beverages. Provide a professional, friendly and efficient high quality service to customers. Consistently maintain quality food service and sales, meet health code requirements.

Monitor staff performance to maintain clean food preparation areas, equipment, counters and tables. Oversee food and beverage preparation methods, portion sizes, garnishing and presentation. Conduct inventories, maintain supplies, schedule and receive deliveries verifying quality and quantity.

Supervise staff during shifts, handle hiring, discipline and scheduling. Demonstrate a positive, enthusiastic attitude toward guests, owners and team members. Serve as point of contact for guest inquiries, resolving them successfully.

Work with management to plan marketing, advertising and special functions. Develop procedures for outstanding service within budgetary requirements. Join a family-oriented team at Spectrum Resorts that values teamwork and support.

Requirements

Minimum 5 years work experience managing restaurants in a Breakfast/Barista setting
Above average computer skills including Microsoft Office and POS systems
Excellent customer service and hospitality skills
Knowledge of budgeting, ordering and inventory
Knowledge of governmental regulations including health department and OSHA requirements
ServSafe Certification or ability to become ServSafe certified
Knowledge of specialty coffees, roasting coffee beans and merchandising products
Ability to work at 6 a.m. and 5-6 days as volume dictates

Responsibilities

Plan, organize, direct and coordinate coffee shop resources for profitable service
Provide efficient and effective service to customers and exceed expectations
Monitor staff performance to maintain clean work areas and equipment
Monitor food and beverage preparation, portions and presentation
Conduct inventories, maintain supplies and reorder as needed
Supervise staff during shifts, including hiring, discipline and scheduling
Ensure compliance with health regulations for food preparation and serving
Investigate and resolve complaints regarding food quality and service