Starbucks Cafe Manager

5w1 month ago

Gopuff

Pittsburgh, US · Full-time · $50,000 – $70,000

About this role

Gopuff is seeking a Cafe Manager to join the Starbucks Operations team. We are looking for a self-starting and entrepreneurial leader for this exciting and fast-paced role. It requires drive, grit, positivity, and enthusiasm, leading a team of Lead Baristas and Baristas overseeing Starbucks licensed store operations.

You will lead all Starbucks operations including deliveries, inventory management, and equipment maintenance for smooth functioning. Drive improvements in key performance indicators like Production Time, Order Defect Rate, and Cost Per Order. Train and coach baristas to prioritize safety, adhere to standard work procedures, and maintain productivity.

Understand your market, know the competition, and identify opportunities to drive store profitability. Oversee store operations ensuring coverage during scheduled shifts, peak times, and weekends for a seamless customer experience. We put our customers first, with success resting on your ability to execute and lead a hyper-focused team.

Utilize data analysis and observations to make informed decisions enhancing customer satisfaction and performance. Collaborate with leaders to manage labor within budget using forecasting tools. Drive operational excellence by implementing new initiatives, coaching team growth, and setting ambitious goals.

Requirements

2 years of manager/supervisor experience - 1 year in QSR and/or cafe is preferred
Strong organizational, interpersonal, and problem-solving skills
Strong skills with conflict resolution
Entrepreneurial mentality with experience in a sales-focused environment
Strong leadership skills and the ability to coach and mentor team partners
Proficiency in computer usage, email, and Google Suite
Ability to lead in an ever-changing environment
Proven track record of being a change agent with improving processes and efficiencies

Responsibilities

Lead all Starbucks operations, including deliveries, inventory management, and equipment maintenance
Drive improvements in key performance indicators such as Production Time, Order Defect Rate, and Cost Per Order
Train and coach baristas to prioritize safety, adhere to standard work procedures, and maintain productivity
Ensure financial success by meeting budget targets for productivity, labor, and other expenses
Maintain compliance with Gopuff and legal regulations, analyzing reports to enforce policies
Implement and monitor Safety and Human Resource compliance measures, conducting quality assurance reviews
Oversee store operations, ensuring coverage during scheduled shifts, peak times, and weekends
Utilize data analysis and observations to enhance customer satisfaction and store performance