Shop Manager

5w1 month ago

Dutch Bros Coffee

Indianapolis, US · Full-time · $40,000 – $55,000

About this role

At Dutch Bros Coffee, we are more than just a coffee company. We are a fun-loving, mind-blowing company that makes a difference one cup at a time. As Shop Manager, you drive your shop's success by hitting labor and sales targets set by the Regional Shop Manager and Regional Operator.

You provide leadership for the crew through being the example and providing training as needed. Your day-to-day involves overseeing employees from onboarding to termination, ensuring the shop is prepared to serve customers and meets all QA standards.

Maintain good business practices as outlined by management, including labor targets, cost of goods, and customer experience scores. You will create and post shop schedules to ensure appropriate staffing, and communicate with your Regional Shop Manager to identify and remedy problems like maintenance needs.

Lead, inspire, and develop each member of the crew to achieve our mission. Teach and prepare the crew for company-wide goals, specials, promotions, and standard changes. Know your resources and adhere to all company policies and procedures.

Requirements

Must be at least 18 years old to hold this position
Must have Dutch Bros Shop Lead experience
No disciplinary action for the past 90 days (disciplinary action defined as a coaching conversation resulting in formal documentation with signatures)
Must have the desire to become an Operator
Ability to obtain and maintain a Food Handler Permit/Certification as required by state/local regulations
Ability to complete, pass and maintain mandatory certificates, training, and knowledge tests under Dutch Bros required standards
Completion and passing of standard background check and MVR required, if applicable
This position requires driving when necessary and must have a valid driver’s license

Responsibilities

Drive your shop’s success by hitting labor and sales targets set by the Regional Shop Manager and Regional Operator
Provide leadership for the crew through being the example and providing training as needed
Oversee and be responsible for all employees at your shop: onboarding, hiring, training, coaching, corrective action, and terminations
Ensure the shop is prepared to serve customers each day and meets all QA standards
Maintain good business practices including labor targets, cost of goods, and customer experience scores
Create and post shop schedules to ensure appropriate staffing
Attend and/or host shop leadership meetings and monthly shop meetings as determined by your leadership
Communicate with your Regional Shop Manager and/or Regional Operator to identify and remedy problems such as maintenance needs