Coffee Shop Manager

5w1 month ago

Bosselman Enterprises

Lakeville, US · Full-time · $35,000 – $45,000

About this role

The Coffee Shop Manager oversees the daily operations of the coffee shop, ensuring exceptional customer experiences, high-quality beverages and food, and efficient staff management. This role combines leadership, operational oversight, and a passion for coffee culture to create a welcoming environment for customers and a productive, motivated team.

Day-to-day responsibilities include managing opening and closing procedures, scheduling team members to meet business demands, and overseeing inventory levels and vendor relationships. The manager also ensures equipment is maintained, cash handling is accurate, and all beverages and food items meet company quality standards.

This role provides direct supervision to a team of baristas and staff, with duties that include recruiting, hiring, training, mentoring, and conducting performance reviews. The manager fosters a collaborative, fast-paced environment while maintaining clear communication with staff, management, and vendors.

Bosselman offers a clearly defined path for growth, on-demand pay through PayActiv, and a comprehensive benefits package including paid vacation, 401K with matching, and health, dental, and vision insurance. The manager will also be cross-trained to support convenience store operations as needed.

Requirements

High school diploma or general education degree (GED)
Previous management experience in a coffee shop or restaurant preferred
Must have reliable transportation
Basic math and computer skills for POS and reporting purposes
Excellent customer service, communication, and interpersonal abilities
Strong leadership and team management skills
Ability to promote teamwork, collaboration, multitasking, problem solving, and working in a fast-paced environment

Responsibilities

Oversees daily shop operations, including opening and closing procedures
Recruits, hires, trains, mentors, and manages performance of baristas and other staff members
Schedules team members efficiently to meet business demands and labor budgets
Manages inventory levels, places orders, and manages vendor relationships
Ensures all beverages and food items meet company quality standards
Monitors and drives sales, labor costs, food and beverage margins, and other key performance metrics
Addresses and resolves customer concerns promptly and professionally
Supports convenience store operations as needed, including operating POS and stocking shelves