Shift Supervisor - Lead Barista

2d2 days ago

Gopuff

Richmond, US · Full-time · $36,000 – $36,000

About this role

Gopuff is seeking a Shift Supervisor for our Starbucks Operations team in Richmond, VA. Reporting to the Site Leader, this role is a core part of the team with the responsibility to ensure order accuracy and fast, efficient delivery to our customers.

This role contributes to Starbucks' success by assisting the site leader in executing store operations during scheduled shifts. You will deploy baristas and delegate tasks so that they can create and maintain the Starbucks Experience for our customers.

The incumbent is responsible for modeling and acting in accordance with both Starbucks standards and Gopuff standards. You will maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and set a positive example for the shift team.

You will assist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. This role provides an opportunity to develop positive relationships with your shift team by understanding and addressing individual motivation, needs, and concerns.

Requirements

1+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience
1 year of leadership in a cafe is preferred
ServeSafe Certification highly preferred
Starbucks or other fast-paced cafe experience preferred
Ability to work with fluid schedules
Welcoming and helpful attitude toward new team members
Learn and adapt to current technology needs
Attention to detail and ability to follow multi-step processes

Responsibilities

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and Gopuff
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
Anticipates customer and store needs by constantly evaluating environment for cues
Assists with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
Provides feedback to manager on employee performance during shift
Executes store operations during scheduled shifts, including organizing opening and closing duties
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards
Follows health, safety and sanitation guidelines for all products