
About this role
We are looking for an experienced Cafe Manager to join the Benugo team at the Victoria & Albert Museum. Set within beautifully preserved Victorian refreshment rooms, the cafe offers a stunning architectural backdrop. It is open 7 days a week, serving hot dishes, fresh salads, sandwiches, indulgent cakes and coffee.
Supervise, manage and motivate the team to ensure the operation runs smoothly. Maintain the customers' experience to the highest standard at all times. Continuously work towards improving sales and service.
Support and manage team performance through ongoing evaluations, listening, training, and mentoring. Ensure high levels of Food and Health & Safety are always maintained. Operate within an inclusive culture focused on progression for all employees.
Benugo offers benefits like free lunch on shift and free tea and coffee at any location. Enjoy career development in a fast-growing company with prestigious clients. Access employee assistance and mental health support.
Requirements
- Good food and beverage knowledge
- Outstanding customer service skills
- Strong leadership skills
- Experience supervising cafe teams
- Knowledge of health and safety standards in food service
- Ability to drive sales in a cafe environment
Responsibilities
- Supervise, manage and motivate the team
- Ensure the operation runs smoothly
- Maintain customer experience to the highest standard
- Continuously improve sales and service
- Support team performance through evaluations, training, and mentoring
- Maintain high levels of Food and Health & Safety
Benefits
- Free lunch on shift
- Free tea and coffee at any Benugo location
- Monthly allowance to use at any Benugo location
- Life Assurance
- Enhanced maternity and paternity leave pay
- Company sick leave
- Company annual leave
- Employee discounts via Perkbox app and fitness providers
- Access to Employee Assistance Programme and Mental Health First Aiders
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