Shop Manager

4w1 month ago

Dutch Bros Coffee

US · Full-time · $50,000 – $50,000

About this role

At Dutch Bros Coffee, we are more than just a coffee company—we are a fun-loving, mind-blowing company that makes a difference one cup at a time. As a Shop Manager, you will drive your shop's success by hitting labor and sales targets set by the Regional Shop Manager and Regional Operator.

Your day-to-day involves providing leadership for the crew through being the example and offering training as needed. You will oversee all employees at your shop, including onboarding, hiring, coaching, corrective action, and terminations, while ensuring the shop meets all QA standards and is prepared to serve customers each day.

You will lead, inspire, and develop each crew member to achieve our mission, modeling and meeting all expectations of the positions under your supervision. You will also attend or host shop leadership meetings and monthly shop meetings as determined by your leadership, and communicate upcoming specials, promotions, and standard changes to the crew.

This role offers a path to becoming an Operator, as a desire to grow into that role is a prerequisite. You will work a flexible schedule of at least 37 hours per week, including early mornings, evenings, and weekends, while maintaining Dutch Bros culture and compliance with all building, health, and company standards.

Requirements

Must be at least 18 years old to hold this position
Must have Dutch Bros Shop Lead experience
No disciplinary action for the past 90 days (disciplinary action defined as a coaching conversation resulting in formal documentation with signatures)
Must have the desire to become an Operator
Ability to obtain and maintain a Food Handler Permit/Certification as required by state/local regulations
Ability to complete, pass, and maintain mandatory certificates, training, and knowledge tests under Dutch Bros required standards
Completion and passing of standard background check and MVR required, if applicable
Must have a valid driver's license, as this position requires driving when necessary

Responsibilities

Drive your shop's success by hitting labor and sales targets as set by the Regional Shop Manager and Regional Operator
Provide leadership for the crew through being the example and providing training as needed
Oversee and be responsible for all employees at your shop: onboarding, hiring, training, coaching, corrective action, and terminations
Ensure the shop is prepared to serve customers each day and meets all QA standards
Maintain good business practices as outlined by management, including labor targets, cost of goods, and customer experience scores
Create and post shop schedules to ensure appropriate staffing
Lead, inspire, and develop each member of the crew to achieve our mission
Communicate with your Regional Shop Manager and/or Regional Operator to identify and remedy problems such as maintenance needs